Refund policy

Return & Refund Policy

At AIM, we take pride in the quality of our products. If you are not satisfied with your purchase, we're here to help.

For a seamless experience with cancellations, returns, refunds, and order history, we recommend creating an account or placing your order using your email address. You can create an account anytime at account.aim-pk.com.

Cancellations

Orders can be cancelled within 12 hours of placement. To cancel, visit your Order Status page and click the cancellation button — no need to contact support. Once the 12-hour window has passed, the order enters processing and can no longer be cancelled.

Returns

Eligibility Returns are accepted within 7 days of delivery. Items must be unopened and unused in their original packaging. Opened or used products cannot be returned due to hygiene reasons, except in the case of quality complaints (see below). Sale/Launch items are final and non-returnable.

How to Initiate a Return Submit your return request using our Return Request Form. Our team will review your request and respond within 2 business days with next steps, including the nearest drop-off point for your return shipment.

Damaged, Incorrect, or Quality Complaints If you received a damaged, incorrect, or substandard quality item, please submit a Return Request Form within 7 days of delivery. Quality complaints are treated separately — opened products are eligible for review under this clause. Our team will resolve your complaint promptly through a replacement or store credit. To support your claim, please email photos or videos to vif@aim-pk.com, quoting your order number or return reference in the subject line.

Refunds

Approved returns and cancellations will be processed based on the following scenarios:

  • Scenario A — Email account customer: Refund will be issued as store credit to your account, valid for future purchases on aim-pk.com.
  • Scenario B — Phone-number customer (no email account): We will reach out to guide you in creating a free account at account.aim-pk.com so that store credit can be issued directly to your account. In case creating an email account is not possible, a discount code equal to the refund value will be issued for use on your next purchase.
  • Scenario C — Refund to original payment method: In exceptional circumstances where store credit is not preferred, a refund to the original payment method may be considered at AIM's discretion. Please note that payment processing fees of 5–8% incurred at the time of the original transaction are non-refundable and will be deducted from the refund amount.
  • Scenario D — COD orders: Cash on Delivery orders cancelled within the 12-hour window require no refund as no payment was collected.

Refunds will be processed within 3–5 business days of return approval.

Return Shipping

AIM bears the cost of return shipping. Once your return is approved, we will advise you of the nearest drop-off point. No courier arrangement is required on your end.

For any queries, visit our Write to Us page