Placing an order is easy! Simply browse our products, add your favourites to the cart, and head to checkout — we'll take it from there. 🛒

We'd recommend using your email address when placing your order. It helps us stay in touch with you smoothly, keeps your order history in one place, and makes sure you never miss a refund update or an exclusive promo just for you. Order status notifications will be sent to your email automatically — no WhatsApp needed!

Prefer using your phone number instead? No problem at all — just make sure it's active on WhatsApp, as that's how we'll keep you updated on your order every step of the way. 📲

Orders are typically delivered within 4–5 working days. Orders placed after 2:00 PM, or on weekends and public holidays, are treated as next working day orders. Delivery may take additional time for remote locations, adverse weather conditions, or other unforeseen circumstances.

Yes — we love rewarding our customers! Enjoy free shipping on all orders above Rs. 4,000, automatically applied at checkout — no code needed. Just a heads up: Launch Pack items are excluded from the free shipping offer, and standard delivery charges apply to orders below Rs. 4,000 and on all Launch Pack purchases.

Once your order is shipped, you will receive a tracking update via email and/or WhatsApp notification. You can use it to follow your shipment in real time. If you face any issues with your delivery, simply visit our Contact Us form (please include your order number) and our team will assist you promptly.

We accept a wide range of payment methods for your convenience — Mastercard, Visa, UnionPay, Cash on Delivery, Bank Transfer, Raast, JazzCash, Easypaisa, UPaisa, and Zindigi. Simply choose your preferred option at checkout. Keep an eye out for cashback offers on selected payment methods — we occasionally run special payment promotions to help you save even more!

Yes! You can cancel your order within 12 hours of placing it — simply visit your Order Status page and click the cancellation button. It's quick, easy, and no need to contact support.

What happens after 12 hours? Once the 12-hour window has passed, your order moves into processing and can no longer be cancelled. We recommend acting quickly if you change your mind!

What about refunds on cancellations? For prepaid orders, refunds are processed based on your account type — as store credit for email account holders, or as a discount code for phone-number customers. In exceptional cases, a refund to the original payment method may be considered at AIM's discretion (processing fees of 5–8% apply). COD orders require no refund as no payment was collected. For full details, please refer to our Refund Policy.

Our Try Me Packs are introductory trial offers designed to give you a first taste of AIM at a special price. To keep this offer fair for everyone, only one Try Me Pack can be added to your cart per order, and each customer can purchase a Try Me Pack only once.

The idea is simple: we want you to experience the product, discover your favourites, and make an informed choice before purchasing the regular version.

Loved what you tried? We're glad! Once you've found your favourite, you can shop the regular version of the product anytime for your ongoing needs. For any questions, visit our Contact Us page and we'll be happy to help.

Yes — we offer a range of ways to save at AIM. This includes upfront discounts and promo codes, special seasonal promotions, exclusive member offers, Average Order Value (AOV) discounts that unlock when you spend more, and cashback rewards. We also offer cashback on select payment methods — look out for these offers at checkout. Our offers are crafted to reward our valued customers, so we recommend checking back regularly. To be the first to know about upcoming deals and members-only offers, subscribe to our newsletter — simply scroll to the bottom of any page and enter your email in the footer.

We're sorry to hear your order arrived damaged — that's the last thing we want! Don't worry, we've got you covered. Simply submit a Return Request within 7 days of delivery along with photos or videos of the damaged item. You can also email us at vif@aim-pk.com with your order number in the subject line, or reach us via our Contact Us page — and we'll resolve it promptly through a replacement or store credit. For full details, please visit our Refund Policy.