Click LOGIN at the top-right of our website and enter your email address. No password to remember — we'll send a one-time password (OTP) to your email for secure, password-free login.

We highly recommend signing in, as it makes your shopping experience smoother and gives you easy access to your orders and AIM Rewards points.

You don't need to create an account separately. When you place your first order using your email address at checkout, your account is created automatically. Simply use the same email to log in whenever you return to shop or want to check your rewards.

Placing an order is easy! Simply browse our products, add your favourites to the cart, and head to checkout — we'll take it from there. 🛒

We'd recommend using your email address when placing your order. It helps us stay in touch with you smoothly, keeps your order history in one place, and makes sure you never miss a refund update or an exclusive promo just for you. Order status notifications will be sent to your email automatically — no WhatsApp needed!

Prefer using your phone number instead? No problem at all — just make sure it's active on WhatsApp, as that's how we'll keep you updated on your order every step of the way. 📲

Delivery times vary by product, with orders typically delivered within 3–7 working days. Some products may be delivered within 3–5 working days, while others may require up to 7 working days. Please refer to the respective product page for the applicable delivery timeframe.

Orders placed after 2:00 PM, or on weekends and public holidays, are treated as next working day orders. Delivery may take additional time for remote locations, adverse weather conditions, courier delays, or other unforeseen circumstances.

Yes — we offer FREE SHIPPING on selected products! Eligible products are clearly marked with Free Shipping on their respective product pages, so you’ll know before placing your order. No minimum order value or promo code is required — if a product includes Free Shipping, the offer is applied automatically at checkout.

For products not marked with Free Shipping, standard delivery charges apply.

Yes! With AIM Rewards, you can earn points every time you shop, write a verified product review, or refer a friend. Redeem your points for Store Credit and enjoy savings on future purchases!

Visit our Rewards Page  to learn more and get started. 🎁

Once your order is shipped, you will receive a tracking update via email and/or WhatsApp notification. You can use it to follow your shipment in real time. If you face any issues with your delivery, simply visit our Contact Us form (please include your order number) and our team will assist you promptly.

We accept a wide range of payment methods for your convenience — Mastercard, Visa, UnionPay, Cash on Delivery, Bank Transfer, Raast, JazzCash, Easypaisa, UPaisa, and Zindigi. Simply choose your preferred option at checkout. Keep an eye out for cashback offers on selected payment methods — we occasionally run special payment promotions to help you save even more!

Yes! You can cancel your order within 4 hours of placing it — simply visit your Order Status page and click the cancellation button. It's quick, easy, and no need to contact support.

What happens after 4 hours? Once the 12-hour window has passed, your order moves into processing and can no longer be cancelled. We recommend acting quickly if you change your mind!

What about refunds on cancellations? For prepaid orders, refunds are processed based on your account type — as store credit for email account holders, or as a discount code for phone-number customers. In exceptional cases, a refund to the original payment method may be considered at AIM's discretion (processing fees of 5–8% apply). COD orders require no refund as no payment was collected. For full details, please refer to our Refund Policy.

Our Try Me Packs are introductory trial offers designed to give you a first taste of AIM at a special price. To keep this offer fair for everyone, only one Try Me Pack can be added to your cart per order, and each customer can purchase a Try Me Pack only once.

The idea is simple: we want you to experience the product, discover your favourites, and make an informed choice before purchasing the regular version.

Loved what you tried? We're glad! Once you've found your favourite, you can shop the regular version of the product anytime for your ongoing needs. For any questions, visit our Contact Us page and we'll be happy to help.

Yes — we offer a range of ways to save at AIM. This includes upfront discounts, promo codes, seasonal promotions, exclusive member discounts, and order-value-based discounts, where your savings increase based on the quantity or value of your purchase. Eligible discounts are applied according to the offer conditions.

We regularly update our discounts and promotions, so we recommend checking back from time to time. To be the first to know about upcoming discounts and members-only benefits, subscribe to our newsletter — simply scroll to the bottom of any page and enter your email in the footer.

We're sorry to hear your order arrived damaged — that's the last thing we want! Don't worry, we've got you covered. Simply submit a Return Request within 7 days of delivery along with photos or videos of the damaged item. You can also email us at vif@aim-pk.com with your order number in the subject line, or reach us via our Contact Us page — and we'll resolve it promptly through a replacement or store credit. For full details, please visit our Refund Policy.